Legal

Privacy Policy

Zanzibar Ferry by Horizon Hospitality Group · Last updated 29 October 2026

In short

We collect only what we need to arrange your booking: name, phone/WhatsApp, email, travel date, pickup hotel and, only for ferry tickets that need them, passport details.
We share it only with the people who deliver your trip (ferry operator, guides, drivers) and with Stripe for payments.
We never sell your data. Optional advertising cookies (Google Ads, Meta Pixel) run only if you allow them; you can change your choice at any time. See Cookies and website data.
Ask us any time to see or delete your data: [email protected].

Who we are

This policy covers zanzibarferry.com, run by Horizon Hospitality Group Limited, Ground Floor, Delta by Marriott Hotel, Slipway Road, Masaki, Dar es Salaam, Tanzania. We are responsible for the personal information you give us when you enquire or book.

Horizon Hospitality Group Limited · Business Licence No. BL01396902025-2600040146

What we collect

Contact details: your name, phone / WhatsApp number and email address.
Trip details: travel or tour date, preferred sailing time, number of guests (and children's ages where prices depend on them), hotel or pickup location, and anything you tell us about dietary or access needs.
Passport details: only when the ferry operator needs them to issue your ferry tickets (for example name as in passport, nationality and passport number).
Payment details: card details are entered on Stripe's secure checkout page. We never see or store your full card number; we receive a payment confirmation with your name, email, phone, the amount and the booking details you entered.
Messages: the WhatsApp messages and emails you send us.

Why we use it

To arrange, book and confirm your tickets, tours and transfers.
To send your booking confirmation by email after payment, your e-tickets and pickup details on WhatsApp, and to contact you about changes on the day.
To take payment and keep the accounting and tax records the law requires.
To answer your questions and handle any problems.

We only message you about your enquiry or booking. We do not send marketing unless you ask us to.

The ferry operator, to issue your ferry tickets.
Guides, drivers and partners who run part of your trip, only the details they need.
Stripe and Key 2 Destinations Tourism LLC (Dubai, UAE), to process and collect card payments.
Google (Google Ads) and Meta (Meta Pixel), only if you allow marketing cookies, as described under Cookies and website data.
Authorities, only if the law requires it.

We do not sell, rent or trade your personal data. Some of these partners (Stripe, Key 2 Destinations Tourism LLC) process data outside Tanzania; we only share what is needed for your payment.

Cookies and website data

Necessary storage on your device remembers your cookie choice and language. Fonts and images are served from our own web server. Everything else is optional and off until you choose.

On your first visit you can choose Accept all, Reject non-essential or Settings, where Analytics and Marketing can be chosen separately. The same rules apply to every visitor, wherever you are.

Marketing (optional): if you allow it, we use Google Ads (Google) and the Meta Pixel (Meta Platforms: Facebook and Instagram). They collect the pages you visit, your IP address, browser and device information and cookie identifiers, and record when you open a booking link (with the ticket price) or tap a WhatsApp link, to measure our ads and show them to relevant audiences. Google and Meta process this under their own policies (policies.google.com/privacy and facebook.com/privacy/policy). This website does not send your payment details or payment references to Google or Meta.

Analytics (optional): we do not use analytics tools on this website at present. If we add one, it will only run if you allow Analytics.

Change or withdraw consent: use the Cookie settings link at the bottom of every page. Withdrawing stops these tags from loading on your next page view. You can also block or delete cookies in your browser.

Our web host keeps standard server logs (such as IP address, browser type and pages requested) to keep the site secure. Booking and payment links open Stripe checkout and WhatsApp links open WhatsApp; those services have their own privacy policies and cookies.

Questions: [email protected].

How long we keep it

We keep booking information only as long as we need it to deliver your trip and handle any follow-up, and for as long as the law requires us to keep accounting and tax records. Passport details are used only to issue the ferry tickets they were provided for.

Your rights

You can ask to see the personal data we hold about you, correct it, or have it deleted (unless we must keep it by law). Email [email protected] from the address or number you booked with, and we will reply as soon as we can. We handle personal data in line with Tanzania's Personal Data Protection Act, 2022.

Security and children

We take reasonable steps to keep your information safe and share it only with people who need it. Details about children travelling with you are provided by, and handled with, their parent or guardian.

Governing law and changes

This policy is governed by the laws of the United Republic of Tanzania. We may update it from time to time; the date at the top shows the latest version.

Contact us

Horizon Hospitality Group Limited
Ground Floor, Delta by Marriott Hotel, Slipway Road, Masaki, Dar es Salaam, Tanzania
Email: [email protected] · WhatsApp: +255 787 558 850